I can see from the comments below lots of people have had issues preordering. I pre-ordered a book in May of last year. I emailed when I got a notification that the book was in stock to check when it would be shipped. I was told that there was limited stock and that preorders were getting prioritised in the order they arrived in. Fine. I checked the site daily for 2 weeks and every day the book was available. It still is. But then I received an email from book depository saying my order was being refunded. I checked the site and the book is still available. So I email and I get a load of rubbish about how the original supplier couldn't supply the book and so all preorders were cancelled. Never mind the book has been and is still in stock. What does it matter to me if their supplier has changed? Still had my money for over half a year! I pointed out that I now would have to pay more to buy the book than when I pre-ordered it. No reply. DO NOT PRE ORDER FROM THIS SITE. This is not even the first time they have done this to me!

Update 13/2: The automated response below is not correct. Nobody has been in touch since I posted.

Date of experience: 06 February 2023